When Developing an Ad, Don’t Flush Safety Considerations down the Toilet
For example, Any Hour Services, an electric, heating, and plumbing service based in Utah, recently sent a mailer depicting a child playing with a rubber ducky next to an open toilet. The ad featured special pricing for services like drain clearance and air conditioning inspection, not products or services intended for children. Nonetheless, the ad caught the attention of several local television stations and the parents of a 14-month-old boy who had died from massive brain damage after his head became submerged in a toilet bowl. The company reacted quickly, replacing the mailer with a revised one featuring a child next to a closed toilet. The company also announced a campaign to install a free child-proof latch with any plumbing purchase over $50.This ad serves as a reminder that, even when a marketer is not making a performance statement about its product and even when the product is not intended for children, safety concerns can get triggered, often creating public relations and even legal problems.