Client Service Standards
Clients expect excellence from Kelley Drye lawyers. We adhere to a set of standards to deliver on our promise of exemplary service and to strive for the most successful outcomes.
Commitment to understanding your business.
We dedicate resources to learn about clients’ business objectives and monitor and analyze industry dynamics and competitive pressures. With this groundwork, we are able to deliver targeted and relevant legal advice that keeps you informed about how changing laws, economic conditions, regulatory environments, industry trends, and current events will affect you and what you can do to manage business risks.
Commitment to understanding your objectives for the matter.
We deliver on our clients’ targeted outcomes by understanding the objectives of the engagement, expectations, budget constraints, risk tolerance, and internal politics. With a full appreciation for your goals, we tailor our approach to best meet your needs and position you for success.
Assembly of a high-performing client team with the experience and credentials best suited to meet your needs.
Taking into account your objectives, we assemble lawyers and professionals with the highest level of expertise for your specific issue to deliver services that exceed expectations. We staff matters with a goal of delivering value through long-lasting relationships.
Efficient management of resources.
Our project management approach ensures that we handle matters successfully, efficiently, with a commitment to value, and with the utmost responsiveness to client needs and expectations.
Effective and responsive communications.
At Kelley Drye, we treat clients as our partners by understanding and anticipating your needs, appreciating your communication preferences and expectations, and providing real-time updates of progress, challenges, changes, and outcomes.