Generative AI continues to dominate the conversation in 2023, and one particular aspect receiving increased scrutiny in the past weeks is AI-powered customer service chatbots. In this article featured in The Computer & Internet Lawyer, Katherine White, Ioana Gorecki, and Whitney Smith look at the increased scrutiny that AI-powered customer service chatbots are receiving.

You can read the full article here.

Customer Service Chatbots: What You Need To Know