Kelley Drye Innovation Initiative Profiled by Traveling Coaches
Travelingcoaches.com profiled the successful change management and training initiative led by chief information officer Judith Flournoy as the firm switched to a cloud based document management system.
According to the article, when the firm decided to move to NetDocuments, Judi “understood that the transition wasn’t merely a technological process. Its success relied on change management.”
“For the better part of 20 years, the firm had used the same document management system. Moving to a client-centric, web-based solution was a significant change. It was like switching from DOS to Windows – significantly unfamiliar. We wanted to understand how people work, what resistance they might have, and how to respond to that,” said Judi.
The program included focus groups, internal communications, education and training with a goal of increasing employee awareness, interest, and involvement. The firm successfully rolled out the new system to 650 users across nine firm offices.