--- title: "Customer Service Chatbots: What You Need To Know" date: 2023-08-28T17:56:00-04:00 author: "mhenry@kelleydrye.com" canonical_url: "https://www.kelleydrye.com/viewpoints/articles/customer-service-chatbots-what-you-need-to-know" section: Articles --- # Customer Service Chatbots: What You Need To Know August 28, 2023 The Computer & Internet Lawyer ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Hero-Objects/chatbot_v2_object.webp?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1880&q=80&w=1880&s=5fe3908967da99e19250fc9d9b306f72) Generative AI continues to dominate the conversation in 2023, and one particular aspect receiving increased scrutiny in the past weeks is AI-powered customer service chatbots. In this article featured in *The Computer & Internet Lawyer,* [Ioana Gorecki](https://www.kelleydrye.com/Our-People/Ioana-Gorecki) and [Whitney Smith](https://www.kelleydrye.com/Our-People/Whitney-M-Smith) look at the increased scrutiny that AI-powered customer service chatbots are receiving. You can read the full article [here](https://s3.amazonaws.com/cdn.kelleydrye.com/content/uploads/attachments/Customer-Service-Chatbots_Computer-Internet-Lawyer_October-2023.pdf). - Share this entry - - - - - [ View entry pdf ](https://s3.amazonaws.com/cdn.kelleydrye.com/content/uploads/pdf-snapshots/customer-service-chatbots-what-you-need-to-know-20250320162924.pdf) ### Related Services - [Advertising and Marketing](https://www.kelleydrye.com/practices/advertising-and-marketing) Blog [ ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Listing-rectangles/Blog_Post_Listing.svg) ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Listing-Images/adlaw_billboard_listing.webp?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&q=80&w=1125&s=e1a7aebcee8115938489d6575321e698) ](https://www.kelleydrye.com/viewpoints/blogs/ad-law-access/hawaii-enacts-a-synthetic-performer-law) Ad Law Access July 26, 2026 [ ](https://www.kelleydrye.com/viewpoints/blogs/ad-law-access/hawaii-enacts-a-synthetic-performer-law) Blog [ ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Listing-rectangles/Blog_Post_Listing.svg) ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Listing-Images/Trade_and_Manufacturing_Monitor.webp?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&q=80&w=1125&s=fa2fce63dfde7da177148c0e92116e0e) ](https://www.kelleydrye.com/viewpoints/blogs/trade-and-manufacturing-monitor/ustr-announces-final-tariff-rates-exclusions-and-tariff-rate-quotas) Trade and Manufacturing Monitor July 24, 2026 [ ](https://www.kelleydrye.com/viewpoints/blogs/trade-and-manufacturing-monitor/ustr-announces-final-tariff-rates-exclusions-and-tariff-rate-quotas)