---
title: Associate Alysa Z. Hutnik Quoted by BankInfoSecurity
date: 2010-02-22T00:00:00-05:00
author: Import Bot
canonical_url: "https://www.kelleydrye.com/news/associate-alysa-z-hutnik-quoted-by-bankinfosecurity"
section: News
---
# Associate Alysa Z. Hutnik Quoted by BankInfoSecurity

 February 22, 2010

 

 

 

 

 

 

In a *BankInfoSecurity* article titled ​“Customer Vs. Bank: Who is Liable for Fraud Losses?” associate [Alysa Hutnik](/Our-People/Alysa-Z-Hutnik) was quoted. The article discusses the lawsuit, *Experi-Metal Inc. (EMI) vs. Comerica Bank*. EMI alleges that Comerica opened its customers to phishing attacks by sending emails asking customers to click on a link to update the bank’s security software. The article highlights several questions regarding bank trust, responsibility and security.

A customer’s trust in their bank proved to be an important factor within this case. Anytime a company incurs a data breach that compromises personal information, the organization risks having its customers walk away for good. Alysa stated that it is ​“important that, before an incident occurs, a company take proactive steps to implement a reasonable security program.” She noted that ​“Even after a breach, if a company handles the issue responsibly, those efforts can earn back trust bit by bit. But here, where a customer is out of pocket hundreds of thousands of dollars as a result of a breach and was compelled to file a lawsuit to redress the issue, yes, the trust is likely lost.”

With regards to phishing, the employee’s vulnerability to the phishing attack raises the core question of ​‘What is sufficient training?’ Alysa said, ​“if a company is going to be responsible under the law for employees’ vulnerability to phishing attempts, that’s a pretty good incentive to increase training.”

Alysa recognizes a third key issue, which is often a gap in many companies: What measures were in place to detect unauthorized, unusual activity involving this customer account, and did the bank act quickly enough in response to such detection? ​“All companies could benefit from evaluating and assessing how they compare the issues raised in this case against their own information security programs,” she said.

 

 

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