--- title: Client Experience date: 2023-05-26T10:49:00-04:00 author: "rmcfadden@happycog.com" canonical_url: "https://www.kelleydrye.com/client-experience" section: Pages --- # Client Experience At Kelley Drye, we recognize that understanding your goals and business objectives, assembling the right teams to meet those needs, and managing matters efficiently and effectively create a positive experience. ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Feature-Images/checkmarks.webp?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=1880&q=80&w=1880&s=4f26da7f5e5507f46713b8c31fada75b) ## Client Service Standards Clients expect excellence from Kelley Drye lawyers. We adhere to a set of standards to deliver on our promise of exemplary service and to strive for the most successful outcomes. ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/icons/triangle_checkV4.svg?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=400&q=80&w=400&s=bb4fa75b4c23d50a181d67c0f2062e0a) ### Commitment to understanding your business [ Read more ](https://www.kelleydrye.com/client-experience/client-service-standards#commitment-business) ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/icons/triangle_checkV4.svg?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=400&q=80&w=400&s=bb4fa75b4c23d50a181d67c0f2062e0a) ### Commitment to understanding your objectives for the matter [ Read more ](https://www.kelleydrye.com/client-experience/client-service-standards#commitment-objectives) ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/icons/triangle_checkV4.svg?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=400&q=80&w=400&s=bb4fa75b4c23d50a181d67c0f2062e0a) ### Assembly of a high-performing client team with the experience and credentials best suited to meet your needs [ Read more ](https://www.kelleydrye.com/client-experience/client-service-standards#performance) ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/icons/triangle_checkV4.svg?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=400&q=80&w=400&s=bb4fa75b4c23d50a181d67c0f2062e0a) ### Efficient management of resources [ Read more ](https://www.kelleydrye.com/client-experience/client-service-standards#efficient-management) ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/icons/triangle_checkV4.svg?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=400&q=80&w=400&s=bb4fa75b4c23d50a181d67c0f2062e0a) ### Effective and responsive communications [ Read more ](https://www.kelleydrye.com/client-experience/client-service-standards#efficient-communication) ## Strategic Pricing Kelley Drye’s Strategic Pricing Department creates customized billing arrangements that align with our clients’ preferences and meet the unique objectives for the matter at hand. Whether the priority is to manage cash flow, ensure predictability, resolve a matter quickly, meet deadlines, or preserve cash, we structure the arrangement to meet your needs. [ Read More ](https://www.kelleydrye.com/client-experience/strategic-pricing) ## Security and Risk Kelley Drye is deeply committed to cybersecurity, ensuring the highest level of protection for our clients’ information. While both hardware and software play critical roles, the true foundation of strong security is the people behind it. We have implemented multifaceted policies that address aspects such as confidentiality, data segregation, encryption, ethical guidelines, conflict of interest, and access control. [ Read More ](https://www.kelleydrye.com/responsible-business/security-and-risk) ## Innovation Kelley Drye works to continuously improve your experience with our firm by putting people, processes, and technology to work in novel ways. In an ever-evolving and complex business environment, we engage with our clients to understand your pain points and collaborate on solutions that go beyond the traditional delivery of legal services. [ Read More ](https://www.kelleydrye.com/client-experience/innovation) ## Innovation Success Stories Whether through dashboards and budget alerts, custom status portals, or creative secondment arrangements, Kelley Drye continues to evolve and reinvent our service approach in the practice of law. Case Study [ ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Listing-rectangles/Case_Studies.svg) ](https://www.kelleydrye.com/client-experience/case-studies/client-insights-interview-reveals-opportunity-to-improve-client-collaboration-through-status-portal) [ ](https://www.kelleydrye.com/client-experience/case-studies/client-insights-interview-reveals-opportunity-to-improve-client-collaboration-through-status-portal) Case Study [ ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Listing-Images/flowchartv2.svg?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&q=80&w=1125&s=ce33525c4de96a52218ae2ac070bb7e8) ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Listing-rectangles/Case_Studies.svg) ](https://www.kelleydrye.com/client-experience/case-studies/robotic-process-automation-streamlines-workflow-and-improves-accuracy-of-claims-in-class-action-litigation) [ ](https://www.kelleydrye.com/client-experience/case-studies/robotic-process-automation-streamlines-workflow-and-improves-accuracy-of-claims-in-class-action-litigation) Case Study [ ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Listing-Images/naya_listing_v3.webp?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&q=80&w=1125&s=b6044ec93b823b63e43b16d5259cc203) ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Listing-rectangles/Case_Studies.svg) ](https://www.kelleydrye.com/client-experience/case-studies/institutional-lenders-close-real-estate-loan-transactions-efficiently-and-save-time-and-money-for-all-parties-involved-with-naya-software-platform) [ ](https://www.kelleydrye.com/client-experience/case-studies/institutional-lenders-close-real-estate-loan-transactions-efficiently-and-save-time-and-money-for-all-parties-involved-with-naya-software-platform) Case Study [ ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Listing-Images/meta_listing_v3.svg?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=750&q=80&w=1125&s=674fde904e657a7f616e51ba2ba37fdc) ![](https://d3iuizmsm2hayf.cloudfront.net/content/uploads/Listing-rectangles/Case_Studies.svg) ](https://www.kelleydrye.com/client-experience/case-studies/design-thinking-process-leads-to-custom-database-solution-for-meta-advisors) [ ](https://www.kelleydrye.com/client-experience/case-studies/design-thinking-process-leads-to-custom-database-solution-for-meta-advisors)