Service and Value
Service and Value
Kelley Drye attorneys understand client expectations and are dedicated to client service. Our lawyers skillfully and effectively deliver results reflecting our commitment to value.
Client Service
With abundant choice of law firms and other legal service providers, clients choose to work with Kelley Drye not only for the legal services we provide, but for how we deliver advice and counsel. We are practical in our advice and creative in our approach.
Strategic Pricing and Value
The Strategic Pricing Department creates customized billing arrangements that address our clients’ primary concerns. Whether the priority is to manage cash flow, ensure predictability, resolve a matter quickly, meet deadlines, or preserve cash, we structure the arrangement to meet our clients’ needs and the unique objectives for the matter at hand.
Innovation
Innovation
Kelley Drye’s innovation efforts support the continual improvement of our clients’ experience by putting people, processes, and technology to work in novel ways. In an ever-evolving and complex business environment, we engage with clients to understand where they may appreciate additional support and collaborate on solutions that go beyond the traditional delivery of legal services. We aim to provide greater transparency, predictability, efficiency, data analysis, and business insights.
Case Studies
Unwieldy spreadsheets. Inconsistent data. Duplicate efforts. META Advisors’ process of managing bankruptcy claims was time-consuming and vulnerable to human error. Originating through an empathy interview in Kelley Drye’s Innovation Lab in which we uncovered some of the client’s pain points, the firm identified a solution and developed an online database that allows META to more easily and efficiently process bankruptcy claims as a post-confirmation trustee. As a result, META can “reclaim” much of the time and energy previously spent taming thousands of rows of bankruptcy claim data.
Version control and record locking in connection with shared status reports was a constant issue for SITE Centers, a publicly-traded REIT that invests in shopping centers. By uncovering the pain points and opportunity for greater collaboration through a client insights interview, Kelley Drye was able to develop a web based portal to help the client manage status reports for dozens of leases that are simultaneously subject to multiple tenant bankruptcy cases.
Managing commercial real estate loan transactions can be time consuming and inefficient for institutional lenders and their counsel. Kelley Drye’s real estate finance group leverages the Naya Software Platform to improve efficiency in all aspects of loan transactions.
When the firm needed to manage more than 100,000 award letters from the Social Security Administration for plaintiff beneficiaries in an unprecedented class action, the Kelley Information Services team implemented robotic process automation to cut down manual effort to a fraction of the time previously required.
Case Studies