Partner Gonzalo Mon
and senior associate Crystal Skelton
co-authored the Customer Think
article “Understanding the ADA for Ecommerce.” In this first installment of a two-part series, the importance of website accessibility and the formulation of regulation under the Americans with Disabilities Act (ADA) as it relates to ecommerce are discussed. In part two, the discussion extends to options for improving website accessibility without compromising the essence of ecommerce design — the customer experience.