Partner Gonzalo Mon
authored the International Association of Franchisees and Dealers Blog
article, "Papa John's Sued for $250 Million in Text Message Class Action." Plaintiffs filed a class action lawsuit against Papa John's, arguing that a text message campaign conducted by the company's franchises violated the Telephone Consumer Protection Act (TCPA). According to the complaint, the franchisees sent text messages to customers without their consent, in violation of the TCPA. The number of lawsuits involving text message campaigns has increased dramatically in recent years, partly because many companies aren't paying attention to legal requirements, and also because class action attorneys have come to see these cases as an easy way to make money. Gonzalo cautions companies to carefully review new campaigns prior to launch, in order to save time and money in the future.
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