April 27, 2020
Partner John Heitmann
was quoted in the Communications Daily
article, “Attempts at Lifeline Enrollment Expansion Face Challenges, Opportunities.” The article discusses how industry, policymakers and consumer advocates are seeking new ways to expand Lifeline enrollment and benefits in response to the public health and economic crisis. Some advocates are pursuing emergency funding to provide a more robust residential broadband Lifeline benefit to meet the demands of working and learning at home. Stay-at-home orders put restraints on Lifeline promotion and enrollment.
Lifeline providers are essential workers during the pandemic, said John, who represents the National Lifeline Association. It's harder to meet potential new enrollees face to face because the social services offices and bus depots where providers had set up tents aren't open now. Some suggest promoting in front of supermarkets, he has heard. The volume of new enrollments is down tremendously, but it's not shut down completely, he said.
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