Kelley Drye Named a BTI Client Experience Innovator
September 7, 2018
Kelley Drye is recognized in the BTI Legal Innovation and Technology Outlook 2019: Clients Rank Their Needs and Law Firm Performance. Kelley Drye was singled out by corporate counsel for making strategic changes in client service to deliver a world-class client experience.

The BTI Legal Innovation and Technology Outlook 2019 is the only guide to rank law firms on legal innovation and technology based solely on client input. The report contains results from 359 in-depth interviews with corporate counsel at the world’s largest and most influential companies, seeking feedback on law firm innovation through the eyes of the client.