Collections Specialist

Kelley Drye & Warren LLP, a powerhouse firm with the heart of a boutique, is seeking a Collections Specialist based in the New York office.  The Collections Specialist will oversee the collections process for a select group of partners on a monthly basis.  This position will report to the Collections Supervisor and will work closely with attorneys, managers and administrators throughout the firm.

Essential Duties and Responsibilities

  • Manage the complete collection process, for approximately 15+ Partners, on a monthly basis.

  • Communicate directly with partners and clients regarding past-due accounts.

  • Maintain clear and concise collection status notes in collections software (currently ARCS 2G, but eventually transitioning to Aderant Expert Collections).

  • Provide monthly client status updates to management.

  • Escalate accounts that have become problematic to management so they can intervene where necessary.

  • Interface with partners and varying levels of management to implement payment solutions.

  • Generate monthly reminder statements, ensuring that any partial AR shown is correct.

  • Monitor short payments that are the result of e-billing reductions, and write off as needed and /or work with the billing team to resubmit balances where applicable.

  • Assist the team with researching and resolving accounts receivable issues, to ensure correct payment application, and to minimize credit balances.

  • Monitor unapplied payments and work with the clients to resolve.

  • Assist the team in reconciling client accounts when discrepancies have been found.

  • Provide back-up to other team members when necessary.

  • Assist the team in entering, validating, and/or applying receipts into Aderant.

  • Assist with special projects as needed.

Knowledge, Skills and Abilities Required

  • Bachelor's degree with a minimum of five (5) years of applicable work experience in a large law or professional service firm.

  • Strong understanding of the entire collections process (invoice preparation, partner contact, client contact, payment received and reconciled).

  • Computer proficient with strong MS Excel and MS Word skills. Aderant Expert experience preferred.

  • Attention to detail and excellent interpersonal, verbal, organizational and written communication skills.

  • Self-directed with a strong work ethic; capable of working independently with limited supervision, as well as part of a team.

  • Ability to work in a high pressure environment with a high degree of accuracy.

Kelley Drye & Warren LLP is an Equal Opportunity Employer (EOE)